Anonymous

Scam artist -- predatory sales practice

I thought I was dealing with a reputable ticket broker but clearly I was not! I was charged $331 which included $15 fed ex delivery for the absolute last row in the mezzanine where the price per ticket were $67.00 each. When I placed the order, I was not told about the face value, just that I would be seated in the mezzanine. Six days later, I later found out that there were over 100 empty seats in the mezzanine for the 9/26 showing. When I called and complained about this, I was told this was "market price" (which clearly it was not and there would be no adjustment or returns. Shame on me for being duped -- but shame on Ticket Galaxy for these predatory sales practices
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Loss:
$150
Cons:
  • Overpriced
  • Customer service
  • Refund policy
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

Confusing post. It looks like you mean Ticket Galaxy. Yet, the headline you put Ticket Gallery.

Latasha Iur
map-marker Patchogue, New York

Ticket gallery is such a scam DO NOT buy anything from them

Purchased two tickets for the Van Halen concert for August section f then received tickets for section 16 they will do nothing. Spoke to a useless manager named Doug would not provide me the name of the owner of the company. I will be filing a complaint with the better business bureau in the hopes they go out of business. Do not buy tickets form these liars. Doug N. kept stating I misread the Section that they were Zones. Jones Beach does not have zones look at the seating chart. Now I am stuck with two tickets that cost $312.68 with a face value of 79.50 with a $20.00 Service fee per ticket. I get that they were looking to make money but almost double is just outrageous. Ticket Gallery has extremely poor customer service and people who say they are managers with no skills do not buy tickets from these scam artists
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Loss:
$313
Cons:
  • Overpriced tickets
  • Customer service
  • Ticket fees
Reason of review:
Every thing from customer service and providing tickets that are not as described

Preferred solution: Full refund

1 comment
Guest

I bought tickets for nets game against Washington Wizards for 65 a piece only to find out that those were nose bleeds sold in the arena for $6. Stupid me for trusting such crooks.

Gradie Vhq

Ticket Gallery - Overpriced Tickets - Rip Off

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I bought two tickets to the SF Ballet for my wife and I as she loves theater and ballet and I thought this would a be special treat for her. I made the mistake of buying my tickets through a website called San-Francisco-Theater.com who are owned and operated by Theatreland Ltd. What I did not realize is that Theatreland is a ticket reseller, not a legitimate ticket distributor, and that they direct your transaction through the third party ticket reseller Ticket Gallery. The tickets I bought were overpriced by $100 per ticket plus additional services charges and fees for online deliver. What should have been only about $300 for two tickets came to nearly $600! Ticket Gallery refuses to provide a refund for this! When I called to complain and ask for a refund I was given a lecture about market pricing and told that Ticket Gallery will not refund the ticket because "they're systems won't allow it". This is despite the fact that tickets are still available at face value directly from the box office. Basically, if you buy your tickets from Ticket Gallery you will get screwed.
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Reason of review:
Problems with payment
2 comments
Guest

I had the same exact problem with Book of Mormon through this same company

Guest
reply icon Replying to comment of Guest-997370

Can you tell me if your tickets were valid the day you went to the show?

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Diamantina Cdj
map-marker Roswell, Georgia

Bait and Switch Tickets with no refunds

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I bought 2 tickets to the ACC Championship Game at 12 noon in Section 105. About 45 minutes later I received this email: -----Original Message----- From: Joseph Mitchell [mailto:jmitchell@***.com] Sent: Monday, December 01, 2014 12:31 PM To: 'boake@***.net' Cc: Sports Subject: RE: ***TICKET REQUEST #1669******* Customer: George Moore Good Afternoon George, I apologize for the inconvenience, but we no longer have any inventory in section 105 for this game. I would however be able to accommodate your request in section 204. Sorry all sales are Final and no refunds will be issued. Thank you! Thanks, Joseph Mitchell Vice President Sports Desk Ticket Gallery 1441 Broadway Suite 2402 New York, NY, 10018 212-382-**** - Main 212-382-**** - Fax www.ticketgallery.com jmitchell@***.com They have refused to give me a refund. They have sent me the tickets in the wrong section and have told me I am stuck with them
View full review
Loss:
$243
Cons:
  • Overpriced tickets and hidden fees
  • Given run around when tried to fix
  • Tickets were not what i ordered
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Indianapolis, Indiana

SCAM, this place is a scam

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I ordered Garth Brooks Tickets on November 6th for me and my mom to attend for the concert on December 9th in Minneapolis, MN. They said they would e-mail me my tickets, called the company after an hour not receiving them and finally got them e-mailed to me an hour after that, print off my tickets and the tickets say for Sunday, November 9th.

I called Ticket Gallery and a lady answered the phone didn't even say "thank you for calling Ticket Gallery" all she said was hello, I told her I wanted to speak to a manager she said her manager would be back around 3:30pm. I said are you serious? I told her how frustrated I was that my tickets are a scam and I want my $250 I had spent for the tickets! She said that I bought the tickets for November 9th, I then asked her well is he playing November 9th she said she had no idea.

I said well that's your job and no he isn't playing November 9th so why would I buy tickets for November 9th. She told me she would call me back and hung up! This place is a SCAM DO NOT BUY TICKETS FROM THEM.

Use Ticketmaster or stub hub and if they are sold out wait and go to the venue and buy tickets! I am so livid I am getting a lawyer regarding this matter and suing them for my money that I spent and more!!

View full review
Loss:
$250
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

I bought 2 tickets to kinky Boots in S.F. and they said the tickets were in the mail.

they never came.

Now, they stated that I will be reimbursed next week. Let's hope they come!

Anonymous
map-marker Denver, Colorado

Try to sneak into the venue before buying anything from these people.

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Ordered tickets, their outrageous fees brought a total of four tickets to Slipknot and Korn to $540.00. Then they scam you into a "rebate" and you have to sign up for some coupon company, two of them actually and then they start taking money out of your account and you never see a rebate. Of course there are no refunds at all unless the concert is cancelled, which I can only imagine what that process is like. Not to mention the tickets were printed off with someone else's name on them. I called to cancel my coupon memberships and that process took me 1.5 hours. These people are here to rip you off at all costs. They make scalpers seem like godsends. Stay away from this scam as much as you can. Literally try to scale the side of the venue with a grappling hook before buying ANYTHING from these awful humans and horrible company.
View full review
Cons:
  • Overpriced
  • Customer service
  • Ticket fees
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Anonymous
map-marker Toronto, Ontario

Overpriced Tickets, Scammers. Ticket Gallery

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So I hastily bought tickets to see a show with my girlfriend. They said The Tickets were 160 dollars plus a staggering 40$ service fee for both tickets eventually becoming 403 dollars American. Unfortunately I Agreed. I didn't realize I was paying american as the ticket holder sounded as though he was recuperating from a Hangover So I assumed at the time I pay Canadian. (cuz i live in Canada, and thought the business did too) When I looked at my credit statement totalled over 440$ When I finally got the tickets they were worth 120 dollars each and printed out on some "security" paper, that could have been regular paper with "security" printed on it. Point being, they printed me a fricken e-ticket. which I could of easily printed at home The seats sucked as they were right behind a huge Support column and an exit. so we had people coming and going throughout the show. and were leaning permanently right the entire show. When I enquired about this they said to talk to their manager who was not there, or just happened to leave. I digress, When I purchased the tickets they had an OBSTRUCTION FREE GUARANTEE. which is a bunch of ***! as they want you to physically take a picture of the *** obstruction to even think about giving your money back. When I finally managed to contact the manager Tiffany, she spoke with a really loud brooklyn accent (as the main office is in New York city) telling me how its gonna be. Apparently the OBSTRUCTION FREE GUARANTEE is a "case by case" basis. Were only a couple of dollars is refunded and could take weeks to months to be completed. Basically if you're Sherlock Holmes and crackdown on their ***, they'll give you some money to shut you up, but no hope of a fair refund. Also when I asked about the ridiculous price of those tickets. Tiffany said since I purchsed the tickets from a third party website, that it incurred additional fees. Which I know is *** as I purchased the tickets from ticket gallery. Anyway, they talked about fee this and fee that [Laughing all the way to the bank with my money]. Wished I had the balls to tell Tiffany to kiss my ***. However At the end of the day I screwed up clicking the ad on google for ticket gallery . I should have done my research beforehand. as the only discount this company would give you is if you were to walk in on their New York city office and take them yourself off the printer. but they would probably be seats with a big fricken support column with you beside two big guys eating a Twinkie! In Closing, please don't buy from these people, they will ***. P.s I apologize for the offensive grammar and language...eh!
View full review
Loss:
$448
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Florinda Mxb

Not happy!!!

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I bought 2 tickets to see John Fogerty paid over $600 when online it said $440 not knowing I would be charged in usd as I am in Canada. We had a screw around getting our tickets, they were then emailed to us. The face value of the two tickets together was $276.90! They said they would refund my shipping charge which has yet to be done. The tickets that were emailed to us has another persons name on them! Kinda worried then when we go to the concert they will tell us our tickets are fake! Be aware!
View full review
Loss:
$320

Preferred solution: Let the company propose a solution

Anonymous
map-marker Las Vegas, Nevada

TICKET GALLERY IS A TOTAL SCAM

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Shame on us due to the fact that we did not investigate this company. We are in our 70's and were very excited about going to see the Eagles in Las Vegas. Someone from this company called me on my cell (given phone number) and said that they were able to upgrade us at no additional cost. I should have been suspicious as I have been a very successful business person for many years; however, I was unaware that this type of scam existed on line with Ticket Network who was the company from whom we originally purchased our tickets. We paid $1,767.00 for our tickets. It was a very special anniversary celebration. When we received our tickets we no longer had center stage tickets (the tickets were in someone else's name and we were told that they were sold on the secondary market) and these were the tickets we now had. In a society so highly regulated, it is amazing that these individuals are still able to operate. Hopefully, we will have helped to save someone else from an equally disappointing experience.
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1 comment
Guest

did the tickets you received get you in to the show at least?

Anonymous
map-marker New Jersey, United States

HIGHWAY ROBBERY

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My young and foolish girls bought 2 tickets to see Newsies in Philadelphia. Paid over $360 for 2 tickets which are in the $52 section. Still haven't received the tickets. Don't know if they will come of not. Unfortunately, they learned a very costly lesson. DO NOT TRUST THEM. ALWAYS BUY FROM THE VENUE OR EVEN TICKETMASTER. I don't even buy from Ticketmaster as I think their fees are too high. They keep telling them the tickets will come but I have my doubts. Ad in the Philadelphia paper this weekend states seats start at $25 Unfortunately there is nothing to do about companies like this except spread the word so other people don't get taken in.
View full review
Loss:
$360
Cons:
  • Overpriced tickets and hidden fees
Reason of review:
Too high mark up and will get back if tickets not received.

Preferred solution: Full refund

1 comment
Juwan Acg

Please give me your order number. I will look into this and ensure delivery of your tickets.

Anonymous

TOTALLY SCREWED OVER

I bought 2 tickets for Jersey Boys in Sacramento. I wanted my parents to have great seats. I paid $201 per ticket, service fee of $30.15, pick up fee of $15.00 for a total of $477.30. When I received the tickets the price on the ticket said $55.00. The tickets are not even in the designated area that I chose!!! When I called Ticket Gallery the they said it was on a secondary market. SO pretty much told me there is nothing they can do! I don't know how they can get away with deceiving consumers like this. There has to be some kind of restitution!!!!!!!!!!!! Extremely disappointed and scammed out of HUNDREDS of DOLLARS!!!!!REALLY THIS IS A SCAM!!!!!!!!
View full review
Loss:
$367

Preferred solution: Price reduction

Anonymous
map-marker Chicago, Illinois

Review from Chicago, Illinois

Best honeymoon ever... or so we thought. We bought tickets in Wisconsin to drive down to Little Rock, AR to see my husband's favorite band only to print our tickets off and NOT HAVE THE TICKETS WE PAID FOR! The whole point in driving 14 hours was to get up close floor tickets. The night before the show ticket gallery offers us tickets in the back of the arena. So we offer to get us floor tickets to another show the next night 7 hours away and they "worked us a deal" for $50 more than what we could get them from ticket master fees and all! What a joke! DO NOT ORDER TICKETS FROM TICKET GALLERY! You will be disappointed! I know we are!!
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1 comment
Juwan Acg

Do you have the order number, I would like to look into how this order was handled.

Anonymous
map-marker Hicksville, New York

Do not buy ticket from Ticket Galaxy! They Lie for a sale!

PLEASE PASS THIS ON ticketgalaxy.com DO NOT USE THIS COMPANY THEY ARE LIARS TOLD ME THERE WERE THE BEST TICKETS FOR SALE AND THEY ENDED UP BEING AGAINST THE WALL WE CALLED BACK AND ASK ANOTHER REP FOR THE BEST TICKETS AND THERE WERE BETTER SEATS AVAILBLE FOR THE SAME MONEY. NOT ONLY DO THEY LIE THEY WILL NOT EXCHANGE OR GIVE YOUR MONEY BACK. THEY ALSO MADE YOU THINK YOU WERE TALKING WITH MOHEGAN DIRECT. PLEASE PASS THIS ON SO NO ONE ELSE GETS STUCK WITH LAST SEAT TICKETS AGAINST THE WALL FOR $190.80 A TICKET.
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1 comment
Juwan Acg

This is not a ticketgallery.com issue.

Armondo Hmj
map-marker New York, New York

"This is our Youth" play - Ticket Gallery Scam!

Purchased 2 tickets from ticket gallery for This is our Youth play in August. I purchased 2 Mezz Tickets (market value $60) however when I received tickets they were $35 Baloney ticket which is NOT what I purchased at all. The total cost of the tickets I purchased from Ticket Gallery cost me $174 so they made a nice $104 profit with their scam of purchasing cheaper tickets on the market then what was stated on the website. After contacting Ticket Gallery they told me that they were sold on the secondary market and could be more that stated on line. The MAJOR problem is that Ticket Gallery do not sent you a confirmation of the exact tickets that you purchased from them so you have little to refer too! They are also extremely rude. TICKET GALLERY is a COMPLETE SCAM! DO NOT PURCHASE TICKETS FROM THEM!
View full review
Loss:
$104
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Rancho Cucamonga, California

Ticket Gallery - Paul Mccartney Concert Tickets Review

Purchased 2 tickets from ticket gallery for Paul MCCartney concert in april. Did not want cheaper tickets of about $60.00 I wanted a but better seating so I bought them for $116. When I recieved the tickets the price wsd $59.50 each nearly double cost. After contacting Ticket Gallery they told me that they were sold on the secondary market and could be more that stated on line. According to the terms and agreement they can do that. The total charge was $350 with all the serbice and shipping fees. It should have been only $182. $123.00 more that it is worth. But I'm stuck with the cheap tickets. Guess from now on will have to read those 2 long boaring small print terms and agreement policies in the future. Will NEVER deal with Ticket Gallery again. Rude personnel and deceptive/misleading practices. Who ever actually reads those terms/policies? Guess I will from now on. Really posses me off!!!! Take advantage of people and feel they are a reputable company. A lot of bull. Stay away from ticket gallery! ! For the common people to understand those terms and policies is ridiculous. You almost need to see an attorney to understand it before signing.
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1 comment
Guest

Customer complaint is way off base. He bought in the secondary market and then complains that he was charged over face value.

What an ***! he didn't complain about the seats!!

Lurdes Qoh
map-marker West Sacramento, California

Overcharge Review

Overcharged nd didn't get the seats I paid for. They sent me a ticket for $85.00 in the mezzanine. Wrong sent and I paid appx. 170.00 for my seat. I'll NEVER deal with them again. U hope this gets posted.
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